Announcement

  1. Price Increase Notice

    Dear Customer:

    Our industry is currently experiencing many challenges due, in part, to the combined after-effects of the Covid-19 crisis and Brexit. Recent significant and frequent changes in the costs of ocean freight, domestic transport and many additional factors are, unfortunately, severely impacting the cost and logistics of sourcing many products.

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  2. Frozen Product Delivery Service Is Temporary Suspended

    Dear customers,

    Thank you for your loyal support. Unfortunately, there is a current shortage of CO2, the main ingredient to produce dry ice. Hence, we have suspended the delivery service for frozen items until the situation is back to normal. There will be an announcement on our website when the service is resumed. Sorry about the inconvenience caused and thank you for your understanding.

    Best Regards

    Starry Team

     

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  3. Website Maintenance Announcement

    Dear customers,

    Starry Mart will undergo 3-hour website maintenance and update on Tuesday (June 22, 2021). The website will enter maintenance status from 7:00 a.m. on June 22, 2021 (Tuesday) until 10:00 a.m. During this period, Starrymart.co.uk may not be able to browse normally, and the products in the shopping cart will be emptied and cannot be restored. To guarantee your shopping experience, please pay to complete your order before 7:00 am on June 22, 2021. Orders that have been placed will be shipped normally and will not be affected.

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  4. Announcement Related to Warehouse Relocation [2021/05/18]

    Dear customer,
    As we are in the process of converting our telephone lines if you need to contact us in two weeks, please do so via our customer service email info@starrymart.co.uk
    We do apologise for any inconvenience this may bring you. Thank you for your understanding and support.

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  5. Announcement Related to Warehouse Relocation

    Dear Customers,
     
    Here we have good news to share with you. This month, Starry Mart is getting a warehouse upgrade. Soon, Starry Mart will meet with you with more diversified product categories and even better service.

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  6. International Delivery Service Is Temporary Suspended

    Dear customers,

    Due to Brexit, customs clearance for international parcels has become increasingly difficult and delivery timeframe has been extended significantly and uncontrollably, resulting in our customers not receiving their orders on time or even been informed that their parcel cannot enter the country after many days of waiting in customs clearance. This situation has seriously affected the shopping experience of our customers and has heavily contradicted the principle of service that we, Starry Mart, aim to provide to our customers.

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  7. Christmas & New Year 2021 Delivery Schedule

    Dear customer,

    Ensure your parcels are delivered on time over the festive season by reviewing our Christmas posting schedule. 
     
    - Orders placed after the 21st December will not be dispatched until the 29th December.

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  8. Delays on order processing

    [Update: 17/11/2020] Thank you for your loyal support during this difficult time. As we are experiencing high volume of orders, the order processing time is currently at 6 working days. We are doing our very best to dispatch your orders as soon as possible.
    Sorry about the delay and thank you for your patience.

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  9. Product Recall [Sau Tao Non-Fried Spinach Noodle 454g (UPC: 087303862610)]

    Dear customer,

    Liroy B.V. (EU distributor for SAU TAO products) are recalling the SAU TAO Spinach Noodle 454g tray, due to the presence of the allergen egg in the product, which is not declared on the label.

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  10. Update on COVID-19 for shopping with Starry Mart

    [Update 09/10/2020]

    The processing time for your order will be increased due to the recent surge in online orders. Please allow up to 6 days (1-3 days processing time and 1-3 days delivery time) for your order to be delivered from purchase.

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