Frequently Asked Questions (FAQ)

  • Payment

  • Q. Can I have an invoice for my order?

    Yes, please go to "My Account" -> "My Orders" -> Choose the order and Click on "View Order" -> "Invoice" 。 invoice print

  • Q. Why did my credit card or PayPal payment failed?

    1. there is insufficient amount of money in the account you paid with. Or your bank has decline the payment. If the bank has declined the payment, is it most likely because different in currencies. You need to contact your bank to unlock the payment to And you will need to report this matter to our customer service team. 2. 'Server errors' occurred. This happened due to Cache and Cookies from the Chrome browser. To solve this matter, you can clear your cache and cookies history by "chrome://settings/" -> Advanced -> Clear browsing data -> go to "Cookies and other site data" and "Cached images and files", refresh the page and try again. Alternatively, you can use other internet browser such as Firefox, Edge or Safari.

  • Q. What Payment Methods dose accept?

    A. accept Visa, MasterCard, PayPal, American Express and Alipay. Online payment system, we support WorldPay, Braintree, PayPal, AliPay Global. For more information, please visit does not restore any private information from customer.

  • Q. Can I order and pay over the phone?

    A. No, does not accept any order over the phone or any payment over the phone.