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配送说明
包裹配送时间
包裹配送预估时间计算方式如下:
预估配送时间 = 包裹准备时间 (1-2 工作日) + 所选择的配送方式预估时间.
| 配送方式 | 预估配送时间 (工作日) |
|---|---|
| 标准配送方式 | 3-5 |
| 快递 | 1-2 |
| 特殊快递 (周六) | 周六 |
配送时间从物流公司取走包裹时算起。买家会在物流公司送包裹的当日收到物流公司的通知, 具体细节请使用包裹查询码在相关物流公司的网站上查询
配送条款
使用的物流公司：Royal Mail, DPD, Parcelforce
配送时间 (从发货时间算起 )
- Royal Mail：3-5 工作日
- DPD: 1-2 工作日
配送方法严格按照客户在结帐时的物流公司选择，如有变动会提前邮件或电话联系。
* 网站订单详情由processing转成completed或shipped时, 意味着包裹已经发出, 但并不代表配送已完成。请以您收到的物流公司的通知邮件或短信为准.
买家有义务提供准确的联系邮件/电话/配送地址，在包裹未发出前更改地址或联系方式的服务将是免费的。以下情况我们将收取额外的费用：
- 在包裹发出后要求更改地址，费用：Royal Mail: £3.99, DPD请使用DPD官方改地址服务，费用自理.
- 买家提供的配送地址是错误的，因此造成退件而产生的费用将由买家承当，费用[Royal mail £3.99, Parcelforce及DPD £6.50].
- 在物流公司3次尝试配送后,买家因私人原因仍无法签收包裹, 却没有主动联系物流公司重新安排配送，导致包裹被退回的情况。费用[Royal mail £3.99, Parcelforce及DPD £6.50].
如选用我们的免费配送优惠并出现以上情况，买家要求重新配送，重新配送将不再享受免运费优惠, 买家需要重新支付配送费用[Royal mail £3.99, Parcelforce及DPD £6.50]. 如买家要求取消订单退款，由退件而产生的费用将从原款里扣除 [Royal mail £3.99, Parcelforce及DPD £6.50]。
Postage Rate
| Under £45 (Dry Goods Only) | Postage | Speed (After Dispatch) | Delivery Method |
|---|---|---|---|
| Standard Delivery (Under 5kg) | £3.99 | 3-5 working days | Royal Mail Tracked 48 |
| Standard Delivery (over 5kg) | £5.99 | 3-5 working days | DPD/Parcelforce/APC |
| Express Delivery | £7.99 | 1-2 working days | DPD/Parcelforce/APC |
| Sat/Sun (Order before 11am Friday) | £9.99 | Sat/Sun | DPD/Parcelforce/APC |
| Over £45 (Dry Goods Only) | Postage | Speed (After Dispatch) | Delivery Method |
|---|---|---|---|
| <30kg | Free | 3-5 working days | DPD/Parcelforce/APC |
| Each Additional 30kg | £5.99 | 3-5 working days | DPD/Parcelforce/APC |
| Sat/Sun (Order before 11am Friday) | £9.99 | Sat/Sun | DPD/Parcelforce/APC |
| Order has Frozen/Chilled | Handling Charge | Speed (After Dispatch) | Delivery Method |
|---|---|---|---|
| Frozen | £5.00 | Next Day (Dispatch Tue-Thur) | DPD/Parcelforce/APC |
| Chilled | £3.00 | Next Day (Dispatch Mon-Thur) | DPD/Parcelforce/APC |
Offshore
Offshore UK - Northern Ireland, Channel Islands, Isle of Wight, Isle of Man, Scottish Highlands and Islands, Scilly Isles
| Offshore UK* | Postage | Speed (After Dispatch) | Delivery Method |
|---|---|---|---|
| Under 5kg | £3.99 | 3-5 working days | Royal Mail Tracked 48 |
| Under 25kg | £16.00 | 2 working days | DPD/Parcelforce |
International
| Countries & Regions | Postage (25kg/Box) | Speed (After Dispatch) | Delivery Method | First 25kg Free for orders over |
|---|---|---|---|---|
| Republic of Ireland | £17.00 | 2 working days | DPD | £120 |
| Austria | £22.00 | 3-4 working days | DPD | £150 |
| Bulgaria | £42.00 | 4-7 working days | DPD | N/A |
| Croatia | £35.00 | 4-7 working days | DPD | N/A |
| Czech Republic | £28.00 | 3-4 working days | DPD | N/A |
| Estonia | £35.00 | 4-7 working days | DPD | N/A |
| Findland | £35.00 | 4-7 working days | DPD | N/A |
| France | £17.00 | 2-3 working days | DPD | £120 |
| Germany | £17.00 | 2-3 working days | DPD | £120 |
| Hungary | £35.00 | 4-7 working days | DPD | N/A |
| Iceland | £42.00 | 4-7 working days | DPD | N/A |
| Italy | £28.00 | 3-4 working days | DPD | N/A |
| Latvia | £42.00 | 4-7 working days | DPD | N/A |
| Poland | £35.00 | 4-7 working days | DPD | N/A |
| Romania | £42.00 | 4-7 working days | DPD | N/A |
| Serbia | £42.00 | 4-7 working days | DPD | N/A |
| Slovakia | £28.00 | 3-4 working days | DPD | N/A |
| Slovenia | £35.00 | 4-7 working days | DPD | N/A |
| Span | £28.00 | 3-4 working days | DPD | N/A |
| Sweden | £35.00 | 4-7 working days | DPD | N/A |
| Swizerland | £22.00 | 3-4 working days | DPD | £150 |
| Belgium | £14.00 | 2-3 working days | Parcelforce | £120 |
| Corsica | £32.00 | 3-4 working days | Parcelforce | N/A |
| Denmark | £18.00 | 2-3 working days | Parcelforce | £120 |
| Gibralta | £45.00 | 4-7 working days | Parcelforce | N/A |
| Greece | £31.00 | 4-7 working days | Parcelforce | N/A |
| Lithuania | £39.00 | 4-7 working days | Parcelforce | N/A |
| Luxembourg | £14.00 | 2-3 working days | Parcelforce | £120 |
| Netherland | £14.00 | 2-3 working days | Parcelforce | £120 |
| Norway | £35.00 | 4-7 working days | Parcelforce | N/A |
| Malta | £45.00 | 4-7 working days | Parcelforce | N/A |
| Monaco | £18.00 | 1-2 working days | Parcelforce | £120 |
| Portugal | £31.00 | 3-4 working days | Parcelforce | N/A |
| San Marino | £39.00 | 4-7 working days | Parcelforce | N/A |
| Turkey | £45.00 | 4-7 working days | Parcelforce | N/A |