配送说明

包裹配送时间

包裹配送预估时间计算方式如下:

预估配送时间 = 包裹准备时间 (1-2 工作日) + 所选择的配送方式预估时间.

配送方式预估配送时间 (工作日)
标准配送方式 3-5
快递 1-2
特殊快递 (周六) 周六

配送时间从物流公司取走包裹时算起。买家会在物流公司送包裹的当日收到物流公司的通知, 具体细节请使用包裹查询码在相关物流公司的网站上查询

配送条款

使用的物流公司:Royal Mail, DPD, Parcelforce

物流公司商标

配送时间 (从发货时间算起 )

  1. Royal Mail:3-5 工作日
  2. DPD: 1-2 工作日

配送方法严格按照客户在结帐时的物流公司选择,如有变动会提前邮件或电话联系。

* 网站订单详情由processing转成completed或shipped时, 意味着包裹已经发出, 但并不代表配送已完成。请以您收到的物流公司的通知邮件或短信为准.

买家有义务提供准确的联系邮件/电话/配送地址,在包裹未发出前更改地址或联系方式的服务将是免费的。以下情况我们将收取额外的费用:

  1.  在包裹发出后要求更改地址,费用:Royal Mail: £3.99, DPD请使用DPD官方改地址服务,费用自理.
  2. 买家提供的配送地址是错误的,因此造成退件而产生的费用将由买家承当,费用[Royal mail £3.99, Parcelforce及DPD £6.50].
  3. 在物流公司3次尝试配送后,买家因私人原因仍无法签收包裹, 却没有主动联系物流公司重新安排配送,导致包裹被退回的情况。费用[Royal mail £3.99, Parcelforce及DPD £6.50].


如选用我们的免费配送优惠并出现以上情况,买家要求重新配送,重新配送将不再享受免运费优惠, 买家需要重新支付配送费用[Royal mail £3.99, Parcelforce及DPD £6.50]. 如买家要求取消订单退款,由退件而产生的费用将从原款里扣除 [Royal mail £3.99, Parcelforce及DPD £6.50]。

Postage Rate

Under £45 (Dry Goods Only)PostageSpeed (After Dispatch)Delivery Method
Standard Delivery (Under 5kg) £3.99 3-5 working days Royal Mail Tracked 48
Standard Delivery (over 5kg) £5.99 3-5 working days DPD/Parcelforce/APC
Express Delivery £7.99 1-2 working days DPD/Parcelforce/APC
Sat/Sun (Order before 11am Friday) £9.99 Sat/Sun DPD/Parcelforce/APC
Over £45 (Dry Goods Only)PostageSpeed (After Dispatch)Delivery Method
<30kg Free 3-5 working days DPD/Parcelforce/APC
Each Additional 30kg £5.99 3-5 working days DPD/Parcelforce/APC
Sat/Sun (Order before 11am Friday) £9.99 Sat/Sun DPD/Parcelforce/APC
Order has Frozen/ChilledHandling ChargeSpeed (After Dispatch)Delivery Method
Frozen £5.00 Next Day (Dispatch Tue-Thur) DPD/Parcelforce/APC
Chilled £3.00 Next Day (Dispatch Mon-Thur) DPD/Parcelforce/APC

Offshore

Offshore UK - Northern Ireland, Channel Islands, Isle of Wight, Isle of Man, Scottish Highlands and Islands, Scilly Isles

Offshore UK*PostageSpeed (After Dispatch)Delivery Method
Under 5kg £3.99 3-5 working days Royal Mail Tracked 48
Under 25kg £16.00 2 working days DPD/Parcelforce

International

Countries & RegionsPostage (25kg/Box)Speed (After Dispatch)Delivery MethodFirst 25kg Free
for orders over
Republic of Ireland £17.00 2 working days DPD £120
Austria £22.00 3-4 working days DPD £150
Bulgaria £42.00 4-7 working days DPD N/A
Croatia £35.00 4-7 working days DPD N/A
Czech Republic £28.00 3-4 working days DPD N/A
Estonia £35.00 4-7 working days DPD N/A
Findland £35.00 4-7 working days DPD N/A
France £17.00 2-3 working days DPD £120
Germany £17.00 2-3 working days DPD £120
Hungary £35.00 4-7 working days DPD N/A
Iceland £42.00 4-7 working days DPD N/A
Italy £28.00 3-4 working days DPD N/A
Latvia £42.00 4-7 working days DPD N/A
Poland £35.00 4-7 working days DPD N/A
Romania £42.00 4-7 working days DPD N/A
Serbia £42.00 4-7 working days DPD N/A
Slovakia £28.00 3-4 working days DPD N/A
Slovenia £35.00 4-7 working days DPD N/A
Span £28.00 3-4 working days DPD N/A
Sweden £35.00 4-7 working days DPD N/A
Swizerland £22.00 3-4 working days DPD £150
Belgium £14.00 2-3 working days Parcelforce £120
Corsica £32.00 3-4 working days Parcelforce N/A
Denmark £18.00 2-3 working days Parcelforce £120
Gibralta £45.00 4-7 working days Parcelforce N/A
Greece £31.00 4-7 working days Parcelforce N/A
Lithuania £39.00 4-7 working days Parcelforce N/A
Luxembourg £14.00 2-3 working days Parcelforce £120
Netherland £14.00 2-3 working days Parcelforce £120
Norway £35.00 4-7 working days Parcelforce N/A
Malta £45.00 4-7 working days Parcelforce N/A
Monaco £18.00 1-2 working days Parcelforce £120
Portugal £31.00 3-4 working days Parcelforce N/A
San Marino £39.00 4-7 working days Parcelforce N/A
Turkey £45.00 4-7 working days Parcelforce N/A