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When will my order arrive?
In general, the delivery time of your shipment can be determined using the following formula:
Estimated delivery time = Product availability + Estimated shipping time of chosen Shipping Method.
| Shipping method | Estimated Delivery time (Working days) |
|---|---|
| Economy/Standard shipping | 3-5 / 1-2 |
| Express Shipping | 1-2 (Temporarily Suspended) |
| Special delivery (Saturday) | Saturday (Temporarily Suspended) |
The Dispatching Date is the day your order will leave our warehouse. This is not included in the estimated delivery time. When the parcel gets dispatch you will receive an email from us to confirm that your parcel has left the warehouse.
Shipping Policy
Courier
Royal Mail, DPD, Amazon Shipping, UK Mail (DHL Parcel UK) and Parcelforce
Definition of "Offshore UK": all postcode addresses within Zone C, Zone D, Zone E.
* Free Shipping Offer only apply on the first 25kg of the order, and postal addresses within the ZONE A & B indicated in the above zonal table.
Estimated Delivery Time:
*Starting from the day of dispatching
Delivery Method:
- Economy: 2- 3 working days
- Standard: 1-2 working days (*offshores 2-3 working days)
Delivery method is follow by the decision made by the customer when check out, if there are any changes to it, customer must notify us by email (customerservice@starrymart.co.uk) or telephone +44(0)1206 863 005.
Ship Order:
Only when the status of order is changed from unshipped to completed or shipped.
Please note that, the term "Shipped" or "Completed", does not mean the order has been delivered; it means that the order has been prepared for dispatch and the buyer has been notified.
Dispatched order:
The courier will notify you (customer) by email or SMS.
Address amendment:
First of all, the buyer has the responsibility to make sure the shipping address, telephone number and email has been enter correctly when filling out the information. If you do require changing the designated address for the order, you must notify us by email/ telephone about the change you want to make. It is free of charge if the parcel has not been dispatch. In the occasion of order has been dispatched, the buyer has to pay for the cost to get the parcel deliver to the right address.
Customers are responsible to pay for re-delivery charge if the courier failed to deliver due to no one at home to sign for parcel. Extra postage cost also occurs when up to 3 attempts of failed delivery. The additional cost includes the cost of the return parcel and the cost of the re-delivery, please see below for more details:
Additional Costs
1. If you need to make changes to the shipping address, it is free of charge if the parcel has not been dispatch. In the occasion of order has been dispatched from the warehouse, the buyer has to pay for the cost to get the parcel deliver to the right address. Different couriers charge differently, below is the attached price list:
- Economy: £3.99
- Others: £6.50
* Customer will need to notify Couriers' customer service for the change of delivery address.
2. Parcel has been returned to seller due to wrong delivery address. The buyer has the reasonability to pay for all the cost associate with it. This caused parcel return to seller, it is buyer’s reasonability to pay for the cost associated with the return of the parcel:
- Economy: £3.99
- Others: £6.50
3. If the buyer is unable to sign for parcel after 3 attempted deliveries has been made by courier and did not notify courier. This caused parcel return to seller, it is buyer’s reasonability to pay for the cost associated with the return and with re-delivery of parcel :
- Economy: £3.99
- Others: £6.50
Please note, if the parcel is free of postage charger and is returned to seller but require for re-delivery due to error of shipping address or missed delivery attempts. The buyer will require to pay for the cost associated with the return and re-delivery charge . In the occasion of order has been dispatched, but the buyer would like to cancel order; refund will be made to buyer after deduction of delivery charge.
Postage Rate
| Under £55 (Dry Goods Only) | Postage | Speed (After Dispatch) | Delivery Method |
|---|---|---|---|
| Economy Delivery (Under 6kg) | £3.99 | 2-3 working days | DHL UK/Amazon Shipping |
| Standard Delivery | £5.99 | 2-3 working days | DPD/Parcelforce/DHL UK/Amazon Shipping |
| Express Delivery | £7.99 | 1-2 working days | DPD/Parcelforce/DHL UK/Amazon Shipping |
| Sat/Sun (Order before 11am Friday) | £9.99 | Sat/Sun | DPD/Parcelforce/DHL UK |
| Over £55 (Dry Goods Only) | Postage | Speed (After Dispatch) | Delivery Method |
|---|---|---|---|
| <25kg | Free | 3-5 working days | DPD/Parcelforce/DHL UK/Amazon Shipping |
| Each Additional 25kg | £5.99 | 3-5 working days | DPD/Parcelforce/DHL UK/Amazon Shipping |
| Sat/Sun (Order before 11am Friday) | £9.99 | Sat/Sun | DPD/Parcelforce/DHL UK |
| Order has Frozen/Chilled | Postage | Speed (After Dispatch) | Delivery Method |
|---|---|---|---|
| Frozen | £5.00/10 units | Next Day (Dispatch Wednesday) | DPD/Parcelforce/DHL UK |
| Chilled | £3.00/10 units | Next Day (Dispatch Mon-Thur) | DPD/Parcelforce/DHL UK |
Offshore Zone
Offshore UK Zone - including Northern Ireland, Channel Islands, Isle of Wight, Isle of Man, Scottish Highlands and Islands, Scilly Isles
| Offshore UK* | Postage | Speed (After Dispatch) | Delivery Method |
|---|---|---|---|
| Under 25kg | £16.00 | 2-3 working days | DPD/Parcelforce/DHL UK//Amazon Shipping |
International
Due to the impact of Brexit, international postage rate table is temporarily disable from starrymart.co.uk. Please refer to Real Time Shipping Rate by using our Estimate Shipping and Tax Tool in the shopping cart page.