Our industry is currently experiencing many challenges due, in part, to the combined after-effects of the Covid-19 crisis and Brexit. Recent significant and frequent changes in the costs of ocean freight, domestic transport and many additional factors are, unfortunately, severely impacting the cost and logistics of sourcing many products.
Thank you for your loyal support. Unfortunately, there is a current shortage of CO2, the main ingredient to produce dry ice. Hence, we have suspended the delivery service for frozen items until the situation is back to normal. There will be an announcement on our website when the service is resumed. Sorry about the inconvenience caused and thank you for your understanding.
Starry Mart will undergo 3-hour website maintenance and update on Tuesday (June 22, 2021). The website will enter maintenance status from 7:00 a.m. on June 22, 2021 (Tuesday) until 10:00 a.m. During this period, Starrymart.co.uk may not be able to browse normally, and the products in the shopping cart will be emptied and cannot be restored. To guarantee your shopping experience, please pay to complete your order before 7:00 am on June 22, 2021. Orders that have been placed will be shipped normally and will not be affected.
Dear customer, As we are in the process of converting our telephone lines if you need to contact us in two weeks, please do so via our customer service email info@starrymart.co.uk We do apologise for any inconvenience this may bring you. Thank you for your understanding and support.
Here we have good news to share with you. This month, Starry Mart is getting a warehouse upgrade. Soon, Starry Mart will meet with you with more diversified product categories and even better service.
Due to Brexit, customs clearance for international parcels has become increasingly difficult and delivery timeframe has been extended significantly and uncontrollably, resulting in our customers not receiving their orders on time or even been informed that their parcel cannot enter the country after many days of waiting in customs clearance. This situation has seriously affected the shopping experience of our customers and has heavily contradicted the principle of service that we, Starry Mart, aim to provide to our customers.
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