配送說明

包裹配送時間

包裹配送預估時間計算方式如下:

預估配送時間 = 包裹準備時間 (1-2 工作日) + 所選擇的配送方式預估時間.

配送方式預估配送時間 (工作日)
標準配送方式 3-5
快遞 1-2
特殊快遞 (週六) 週六

配送時間從物流公司取走包裹時算起。買家會在物流公司送包裹的當日收到物流公司的通知, 具體細節請使用包裹查詢碼在相關物流公司的網站上查詢

配送條款

使用的物流公司:Royal Mail, DPD, Parcelforce, UK Mail

物流公司商標

配送時間 (從發貨時間算起 )

  1. Royal Mail:3-5 工作日
  2. DPD: 1-2 工作日

配送方法嚴格按照客戶在結帳時的物流公司選擇,如有變動會提前郵件或電話聯繫。

* 網站訂單詳情由processing轉成completed或shipped時, 意味著包裹已經發出, 但並不代表配送已完成。請以您收到的物流公司的通知郵件或短信為準.

買家有義務提供準確的聯繫郵件/電話/配送地址,在包裹未發出前更改地址或聯繫方式的服務將是免費的。以下情況我們將收取額外的費用:

  1.  在包裹發出後要求更改地址,費用:Royal Mail: £3.99, DPD請使用DPD官方改地址服務,費用自理.
  2. 買家提供的配送地址是錯誤的,因此造成退件而產生的費用將由買家承當,費用[Royal mail £3.99, Parcelforce及DPD £6.50].
  3. 在物流公司3次嘗試配送後,買家因私人原因仍無法簽收包裹, 卻沒有主動聯繫物流公司重新安排配送,導致包裹被退回的情況。費用[Royal mail £3.99, Parcelforce及DPD £6.50].


如選用我們的免費配送優惠並出現以上情況,買家要求重新配送,重新配送將不再享受免運費優惠, 買家需要重新支付配送費用[Royal mail £3.99, Parcelforce及DPD £6.50]. 如買家要求取消訂單退款,由退件而產生的費用將從原款裡扣除[Royal mail £3.99, Parcelforce及DPD £6.50]。

Postage Rate

Under £45 (Dry Goods Only)PostageSpeed (After Dispatch)Delivery Method
Standard Delivery (Under 2kg) £3.99 3-5 working days Royal Mail Tracked 48
Standard Delivery (over 2kg) £5.99 3-5 working days DPD/Parcelforce/APC
Express Delivery £7.99 1-2 working days DPD/Parcelforce/APC
Sat/Sun (Order before 11am Friday) £9.99 Sat/Sun DPD/Parcelforce/APC
Over £45 (Dry Goods Only)PostageSpeed (After Dispatch)Delivery Method
<30kg Free 3-5 working days DPD/Parcelforce/APC
Each Additional 30kg £5.99 3-5 working days DPD/Parcelforce/APC
Sat/Sun (Order before 11am Friday) £9.99 Sat/Sun DPD/Parcelforce/APC
Order has Frozen/ChilledHandling ChargeSpeed (After Dispatch)Delivery Method
Frozen £5.00 Next Day (Dispatch Tue-Thur) DPD/Parcelforce/APC
Chilled £3.00 Next Day (Dispatch Mon-Thur) DPD/Parcelforce/APC

Offshore

Offshore UK - Northern Ireland, Channel Islands, Isle of Wight, Isle of Man, Scottish Highlands and Islands, Scilly Isles

Offshore UK*PostageSpeed (After Dispatch)Delivery Method
Under 2kg £3.99 3-5 working days Royal Mail Tracked 48
Under 25kg £16.00 2 working days DPD/Parcelforce

International

Countries & RegionsPostage (25kg/Box)Speed (After Dispatch)Delivery MethodFirst 25kg Free
for orders over
Republic of Ireland £17.00 2 working days DPD £120
Austria £22.00 3-4 working days DPD £150
Bulgaria £42.00 4-7 working days DPD N/A
Croatia £35.00 4-7 working days DPD N/A
Czech Republic £28.00 3-4 working days DPD N/A
Estonia £35.00 4-7 working days DPD N/A
Findland £35.00 4-7 working days DPD N/A
France £17.00 2-3 working days DPD £120
Germany £17.00 2-3 working days DPD £120
Hungary £35.00 4-7 working days DPD N/A
Iceland £42.00 4-7 working days DPD N/A
Italy £28.00 3-4 working days DPD N/A
Latvia £42.00 4-7 working days DPD N/A
Poland £35.00 4-7 working days DPD N/A
Romania £42.00 4-7 working days DPD N/A
Serbia £42.00 4-7 working days DPD N/A
Slovakia £28.00 3-4 working days DPD N/A
Slovenia £35.00 4-7 working days DPD N/A
Span £28.00 3-4 working days DPD N/A
Sweden £35.00 4-7 working days DPD N/A
Swizerland £22.00 3-4 working days DPD £150
Belgium £14.00 2-3 working days Parcelforce £120
Corsica £32.00 3-4 working days Parcelforce N/A
Denmark £18.00 2-3 working days Parcelforce £120
Gibralta £45.00 4-7 working days Parcelforce N/A
Greece £31.00 4-7 working days Parcelforce N/A
Lithuania £39.00 4-7 working days Parcelforce N/A
Luxembourg £14.00 2-3 working days Parcelforce £120
Netherland £14.00 2-3 working days Parcelforce £120
Norway £35.00 4-7 working days Parcelforce N/A
Malta £45.00 4-7 working days Parcelforce N/A
Monaco £18.00 1-2 working days Parcelforce £120
Portugal £31.00 3-4 working days Parcelforce N/A
San Marino £39.00 4-7 working days Parcelforce N/A
Turkey £45.00 4-7 working days Parcelforce N/A