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配送說明
包裹配送時間
包裹配送預估時間計算方式如下:
預估配送時間 = 包裹準備時間 (1-2 工作日) + 所選擇的配送方式預估時間.
| 配送方式 | 預估配送時間 (工作日) |
|---|---|
| 標準配送方式 | 3-5 |
| 快遞 | 1-2 |
| 特殊快遞 (週六) | 週六 |
配送時間從物流公司取走包裹時算起。買家會在物流公司送包裹的當日收到物流公司的通知, 具體細節請使用包裹查詢碼在相關物流公司的網站上查詢
配送條款
使用的物流公司：Royal Mail, DPD, Parcelforce, UK Mail
配送時間 (從發貨時間算起 )
- Royal Mail：3-5 工作日
- DPD: 1-2 工作日
配送方法嚴格按照客戶在結帳時的物流公司選擇，如有變動會提前郵件或電話聯繫。
* 網站訂單詳情由processing轉成completed或shipped時, 意味著包裹已經發出, 但並不代表配送已完成。請以您收到的物流公司的通知郵件或短信為準.
買家有義務提供準確的聯繫郵件/電話/配送地址，在包裹未發出前更改地址或聯繫方式的服務將是免費的。以下情況我們將收取額外的費用：
- 在包裹發出後要求更改地址，費用：Royal Mail: £3.99, DPD請使用DPD官方改地址服務，費用自理.
- 買家提供的配送地址是錯誤的，因此造成退件而產生的費用將由買家承當，費用[Royal mail £3.99, Parcelforce及DPD £6.50].
- 在物流公司3次嘗試配送後,買家因私人原因仍無法簽收包裹, 卻沒有主動聯繫物流公司重新安排配送，導致包裹被退回的情況。費用[Royal mail £3.99, Parcelforce及DPD £6.50].
如選用我們的免費配送優惠並出現以上情況，買家要求重新配送，重新配送將不再享受免運費優惠, 買家需要重新支付配送費用[Royal mail £3.99, Parcelforce及DPD £6.50]. 如買家要求取消訂單退款，由退件而產生的費用將從原款裡扣除[Royal mail £3.99, Parcelforce及DPD £6.50]。
Postage Rate
| Under £45 (Dry Goods Only) | Postage | Speed (After Dispatch) | Delivery Method |
|---|---|---|---|
| Standard Delivery (Under 2kg) | £3.99 | 3-5 working days | Royal Mail Tracked 48 |
| Standard Delivery (over 2kg) | £5.99 | 3-5 working days | DPD/Parcelforce/APC |
| Express Delivery | £7.99 | 1-2 working days | DPD/Parcelforce/APC |
| Sat/Sun (Order before 11am Friday) | £9.99 | Sat/Sun | DPD/Parcelforce/APC |
| Over £45 (Dry Goods Only) | Postage | Speed (After Dispatch) | Delivery Method |
|---|---|---|---|
| <30kg | Free | 3-5 working days | DPD/Parcelforce/APC |
| Each Additional 30kg | £5.99 | 3-5 working days | DPD/Parcelforce/APC |
| Sat/Sun (Order before 11am Friday) | £9.99 | Sat/Sun | DPD/Parcelforce/APC |
| Order has Frozen/Chilled | Handling Charge | Speed (After Dispatch) | Delivery Method |
|---|---|---|---|
| Frozen | £5.00 | Next Day (Dispatch Tue-Thur) | DPD/Parcelforce/APC |
| Chilled | £3.00 | Next Day (Dispatch Mon-Thur) | DPD/Parcelforce/APC |
Offshore
Offshore UK - Northern Ireland, Channel Islands, Isle of Wight, Isle of Man, Scottish Highlands and Islands, Scilly Isles
| Offshore UK* | Postage | Speed (After Dispatch) | Delivery Method |
|---|---|---|---|
| Under 2kg | £3.99 | 3-5 working days | Royal Mail Tracked 48 |
| Under 25kg | £16.00 | 2 working days | DPD/Parcelforce |
International
| Countries & Regions | Postage (25kg/Box) | Speed (After Dispatch) | Delivery Method | First 25kg Free for orders over |
|---|---|---|---|---|
| Republic of Ireland | £17.00 | 2 working days | DPD | £120 |
| Austria | £22.00 | 3-4 working days | DPD | £150 |
| Bulgaria | £42.00 | 4-7 working days | DPD | N/A |
| Croatia | £35.00 | 4-7 working days | DPD | N/A |
| Czech Republic | £28.00 | 3-4 working days | DPD | N/A |
| Estonia | £35.00 | 4-7 working days | DPD | N/A |
| Findland | £35.00 | 4-7 working days | DPD | N/A |
| France | £17.00 | 2-3 working days | DPD | £120 |
| Germany | £17.00 | 2-3 working days | DPD | £120 |
| Hungary | £35.00 | 4-7 working days | DPD | N/A |
| Iceland | £42.00 | 4-7 working days | DPD | N/A |
| Italy | £28.00 | 3-4 working days | DPD | N/A |
| Latvia | £42.00 | 4-7 working days | DPD | N/A |
| Poland | £35.00 | 4-7 working days | DPD | N/A |
| Romania | £42.00 | 4-7 working days | DPD | N/A |
| Serbia | £42.00 | 4-7 working days | DPD | N/A |
| Slovakia | £28.00 | 3-4 working days | DPD | N/A |
| Slovenia | £35.00 | 4-7 working days | DPD | N/A |
| Span | £28.00 | 3-4 working days | DPD | N/A |
| Sweden | £35.00 | 4-7 working days | DPD | N/A |
| Swizerland | £22.00 | 3-4 working days | DPD | £150 |
| Belgium | £14.00 | 2-3 working days | Parcelforce | £120 |
| Corsica | £32.00 | 3-4 working days | Parcelforce | N/A |
| Denmark | £18.00 | 2-3 working days | Parcelforce | £120 |
| Gibralta | £45.00 | 4-7 working days | Parcelforce | N/A |
| Greece | £31.00 | 4-7 working days | Parcelforce | N/A |
| Lithuania | £39.00 | 4-7 working days | Parcelforce | N/A |
| Luxembourg | £14.00 | 2-3 working days | Parcelforce | £120 |
| Netherland | £14.00 | 2-3 working days | Parcelforce | £120 |
| Norway | £35.00 | 4-7 working days | Parcelforce | N/A |
| Malta | £45.00 | 4-7 working days | Parcelforce | N/A |
| Monaco | £18.00 | 1-2 working days | Parcelforce | £120 |
| Portugal | £31.00 | 3-4 working days | Parcelforce | N/A |
| San Marino | £39.00 | 4-7 working days | Parcelforce | N/A |
| Turkey | £45.00 | 4-7 working days | Parcelforce | N/A |