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Terms & Conditions
This policy is in addition to your statutory rights
Orders for Delivery Outside the UK
If you place an order for delivery outside the UK*, a different set of Terms and Conditions will apply to your order.
The terms set out on this page (below) only apply to orders made for delivery within the UK.
* The "UK" (United Kingdom) means England, Wales, Scotland and Northern Ireland.
- Use of the Starry Mart Website
- Becoming a customer
- Your contract with us
- Price and payment
- Cancelling your order
- Returns after delivery/collection
- General provisions
- Using product information
- Contacting us
- Company information
1. Use of the Starry Mart Website
The Starry Mart is provided to you free of charge for your personal use subject to these Terms and Conditions. By using the starrymart.co.uk you agree to be bound by these Terms and Conditions.
1.2 Accuracy of content.
We reserve the right to change the content of the Starry Mart Website at any time. Although we try to keep the information on the Starry Mart Website up‑to‑date. We make no representations, warranties or guarantees that the content on it will be free from errors or omissions.
From time to time it will be necessary for us to carry out maintenance to the Starry Mart Website and this may result in occasional periods of downtime.
All rights (including any intellectual property rights) in any data on the Starry Mart Website or any part of the Starry Mart Website which is provided by us or you, or any third party, (collectively, the 'Data') will automatically be owned by us. The Data includes your shopping list or favorite items. You agree that you are not allowed to use the Data, or permit any third party to use it, without our express permission. If the law prevents us from automatically owning any rights in the Data, you now assign such rights to us.
2. Becoming a Customer
2.1 Registering on the Starry Mart Website.
To place an order on the Starry Mart Website you may check out as a guest register. In order to register as a customer, you must:
· be over 18 years of age;
· provide your real name, address, phone number, email address and any other details requested;
· provide a delivery address within the UK or within one of our international delivery locations (which may vary according to the items ordered); and
· have a credit or debit card acceptable to us in your name.
2.2 Your username and password.
Please keep your username and password confidential because you will be responsible for all activities and orders made using these details. If you think that someone else may either know or be using your username and password, please contact us immediately.
2.3 Right to decline registration or order.
We reserve the right to decline a new customer registration or order or to suspend or disable your account at any time and at our discretion.
3. Your Contract With Us
3.1 Order acknowledgement.
Once you have placed an order on the Starry Mart Website, we will send you an order acknowledgement by email setting out the item(s) you have ordered. This is an order acknowledgement only and not an acceptance of your order by us.
3.2 Formation of contract.
A legally binding contract between you and us will only be formed when we email you to confirm that the items you ordered have been dispatched. The contract will be formed in, and subject to the laws of, England.
If an item is out of stock, it will normally be labelled as 'out of stock' on our website. If, for any other reason, we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item. To ensure availability of all our items, we may place restrictions on how many units of a particular item you can order at a time. We reserve the right to withdraw any item from sale for any reason.
4. Price and Payment
4.1 Pricing errors.
We reserve the right to change prices on the Starry Mart at any time without notice to you. We make every effort to ensure that prices shown are accurate when you place your order. If within 7 days of you placing your order on the Starry Mart Website, a pricing error is found in respect of any of the items you have ordered but which have not yet been dispatched, we will notify you as soon as possible and offer you the option of:
· placing a new order at the correct price for the mis-priced item(s);
· cancelling your order for the mis-priced item(s); or
· cancelling the whole of your order.
If, within 2 days of receipt of our notice to you, you have not responded by selecting one of the available options above then:
· if all of the items you have ordered are found to be mis-priced, the entire order will be cancelled automatically and we will refund or re-credit you for any sum you have paid for those items; or
· if only some of the items you have ordered are found to be mis-priced, we will deliver the correctly priced items but we will not supply you with the mis-priced items. In these circumstances, we will refund or re-credit you for any sum you have paid for the mis-priced items.
All prices are expressed inclusive of any VAT payable. This means that the total price you pay for an item, and for the delivery, is always the same, regardless of whether or not UK VAT is chargeable on the sale. The price of each item does not include the cost of delivery or any other services.
4.3 Method of payment.
You must pay for your order in pound sterling using a UK based credit or debit card or PayPal. If an exchange rate is applicable to your order, your card provider will determine the rate of exchange and may add an administration charge which you will be liable to pay. We reserve the right to refuse to accept certain payment cards from time to time without notice.
4.4 Debit of payment.
Payment will be debited from your account upon submission of your order online. This is not when the contract between Starry Mart and you is formed (see 'Your Contract with Us' section above).
5.2 Large item charge.
The delivery charge is charged on your total order. If your order is made up of a mixture of small/medium sized items you will incur a 'standard delivery' charge but if you include a large item your delivery charge will be at the higher price accordingly.
5.3 Delivery time estimates.
Please note that while we aim to deliver within the timescales set out on our Delivery Information Page, these are only estimates. If you live in remote location within the UK or have ordered some larger item(s) your delivery may take a little longer to arrive.
5.4 Items requiring signature.
A signature may sometimes be required at delivery. By placing an order, you are authorising us to accept signature from another person at the same address on your behalf if you are not present at the time of delivery. Starry Mart is not responsible for any damage of the frozen/chilled products due to re-arrangement of delivery or you're not home to receive the parcel. Frozen/Chilled product delivery are detailed on our "Frozen & Chilled Product Delivery Terms".
5.5 Instructions to leave an item in an alternative location.
For some items that do not require a signature at delivery you may be able to give instructions explaining where you would like the item to be left if no one is present at the time of delivery, such as with a neighbor. Starry Mart is not responsible for any parcel missing if you gave instructions to third-party couriers to leave parcel in an alternative location.
5.6 Large items.
Should your order include a large domestic item, it is your responsibility to ensure you check access to your premises before placing your order. We advise that you do not book any additional services associated with your purchased items until your items have arrived, as we will not be held responsible for any costs associated with this.
5.7 Alcohol Product.
If you are purchasing alcoholic beverages from our Alcohol Selection, please be aware that the following additional terms apply and take priority over any other conflicting terms:
· The person taking receipt of the item(s) must be 18 years old;
· Deliveries are fulfilled by third-party couriers. If, upon delivery, there is no one at the delivery address to receive your order, or if the third-party courier reasonably suspects that the signee is not 18 years of age or over, the courier may leave a notification of the visit at the delivery address, and will return the item(s) to the nearest depot. The notification will explain how you can reschedule the delivery of your order. Alternatively, the third party courier may leave the item(s) in a place that they deem safe e.g. with a neighbor. In these circumstances the courier will leave a notification in your letter box explaining where the item has been left;
· if you want to return your alcohol order, you can do so by returning your item(s) back to us with the delivery note you received in your parcel within 30 days of receiving delivery.
6. Cancelling Your Order
6.1 Cancelling an order prior to delivery.
If you wish to cancel an order prior to delivery, you can do this by contacting Customer Services by email or telephone (see term 11 'Contacting us').
If at the time of cancellation, the item(s) has not been dispatched we will cancel the order and the full price paid will be refunded to you. If the item(s) has already been dispatched and we are unable to prevent the delivery you should not refuse to sign for the item(s). The cost of your order will be refunded once you returned the parcel to us within 30 days of receiving delivery, the cost of any standard delivery charge for delivering the item(s) to you will be deducted from total.
7. Returns After Delivery
Changing your mind
7.1 Changing your mind.
You are entitled to change your mind and cancel your order for any reason within 15 calendar days after delivery for an exchange or full refund. The return and refund are detailed on our "Return & Refund Policy" Page.
7.2 Excluded items.
Your right to return an item does not apply to certain items unless these items are faulty on delivery or mis‑described. Terms are detailed on our "Return & Refund Policy" Page.
7.3 Costs incurred in returning item.
You will be responsible for the cost of returning the item(s) which is not damaged, faulty or mis-described. Terms are detailed on our "Return & Refund Policy" Page.
7.4 Faulty/damage items.
If you discover an item is damaged, faulty, mis‑described or parts are missing within the first 3 calendar days of delivery you may return it and request either a full refund, a price reduction, or replacement or repair of the item. If you discover the item is damaged, faulty, mis‑described or parts are missing after 3 calendar days from delivery, we are not responsible and it may not be returned.
How to return items to us
7.5 How to return items to us.
You can return items to us by:
· posting the item(s) together with the delivery note which you received in your parcel to the following address indicating which item(s) you are returning: Starry Asian Market (UK) Ltd, 13 Grange Way, Colchester, Essex CO2 8HG
If you are posting an item back to us we recommend that you obtain a proof of posting certificate or receipt.
8.1 Payment card.
All refunds will be made by crediting the card you paid with. Payment made by AliPay (支付宝), if you require to cancel an order prior to delivery, we will charge you 5% handling fee for the cancellation.
8.2 Processing time.
We will make any refunds within 15 calendar days of receiving the item(s) back. Refunds can take up to 1-2 working days to appear in your bank or credit card account depending on the bank you use and where it is located.
8.3 Costs incurred in returning item(s).
We will not be responsible for your costs in returning item(s) unless they are faulty, or otherwise permitted by these terms.
9. General Provisions
9.1 Entire agreement.
These Terms and Conditions regulate the supply of goods to you by us. Any other terms, conditions or representations (other than those made fraudulently or implied by statute) are excluded.
9.2 Non-waiver of future right to enforce.
The failure of us to take any action in respect of a breach of these Terms and Conditions shall not waive our right to enforce them in the future and we reserve our rights in respect of these Terms and Conditions at all times.
9.3 Our liability.
If we are in breach of these Terms and Conditions, we will only be responsible for any losses that you suffer as a result of our breach and to the extent that they are a foreseeable consequence to both of us at the time you placed the relevant order.
9.4 Limitation of liability.
Our liability to you in connection with any order will not exceed the total price charged for the items.
9.5 Transfer of rights.
You may not transfer any of your rights under these Terms and Conditions to any third parties. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected.
9.6 Orders placed outside of United Kingdom.
If you place an order for delivery outside the United Kingdom, a different set of Terms and Conditions will apply to your order. These can be accessed here.
9.7 Reservation of right to amend Terms and Conditions.
We reserve the right to amend these Terms and Conditions at any time.
9.8 Governing law.
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.
10. Using product information
All product information (including ingredients and product photo) listed on the website may not be up to date. This is due to change of packaging from time to time. Information provided on packaging may vary per batch. Must refer to the product itself for up to date details. If you have any questions, please contact us for more accurate information.
We reserve the right of all images on starrymart.co.uk. Images are focused on product itself.
11. Contacting us
10.1 Contact us.
If you have any problems with your purchase, or want advice on certain items, we can offer help and assistance. Please contact Customer Services by emailing us or call (+44) (0)1206863005 between 9am and 6pm (GMT/BST), Monday to Friday.
12. Company Info
The Starry Mart is owned and operated by Starry Asian Market (UK) Ltd whose registered office is at:
13 Grange Way
Telephone: (+44) (0)1206863005 between 10am and 5pm (GMT/BST), Monday to Friday.