[Update 12:00pm 28/03/2020] Starry Mart is back online now; due to receiving large volume of goods, stock taking is still ongoing; there will be more products and qty to be added to system by this evening.

[Update 16:00 26/03/2020] We will zero all inventory and perform a stock taking [1-2 working days]. Please come back again on Saturday. [28/03/2020]

Dear Customers,

With our warehouse staff working around the clock for the past 5 day, we have managed to dispatch all your orders.  Please use your received tracking number for tracking.  However, there are several special circumstances that we will like to point out:

1. A number of orders placed between 18/03 – 21/03 are likely to be delayed in delivery as there were restrictions on parcel collection due to the spread of COVID-19. Such orders should be delivered 2 days after the stated collection date.
2. Customers who have placed their orders on and before 21/03, if you have not received your orders by 31/03 (Tuesday); please contact our customer service via info@starrymart.co.uk (Stating your order number and the status of your parcel).
3. If you encounter any issues with your parcel after receiving (missing/wrong/damaged item(s)), please do not hesitate to contact us before 31/03.
4. StarryMart will not be liable to reimburse any damaged frozen items if you are unable to received your parcel at the time of the delivery and without prior notification to us before dispatch regarding your unavailability.

After the re-opening of our website (28/03/20):

5. The delivery of chilled and frozen items will continue to be suspended until further notice.
6. Express delivery service will be temporarily unavailable and orders will be dispatched based on their creation dates. The expected order processing period will be 5 working days.  The above arrangements are made to accommodate the extreme volume of orders we are experiencing.  Please have patience and understanding regarding the extended processing time for orders during this time and only contact us if of absolute necessity.
7. Special exceptions: Elderlies, children, medical professions, law enforcement officers, teachers, couriers.  If you are unable to shop for yourself and in urgent need of food, please contact us and inform us of your situation, we can offer a free upgrade for your order to express delivery.  Customers who are not in the above-mentioned group please wait patiently as we delivery supplies to those who are in dire need first.
8. Upon the preparation of an order, if an item is out of stock and a substitute of higher value is available, we may contact you for a consent for the substitution. In the case when a substitute is not available, the item will be marked as “Out of stock” on your invoice and will be refunded in 3-5 working days.  Please do not hesitate to contact us if you have not received your refund after the suggested period.
9. The purchasable quantity per order of certain items such as noodles and rice (below 5kg) will be limited to 3 and rice over 5kg will be limited to 1. This to ensure as many people as possible will be able to restock their supplies.

In order to divert as much human resource as possible to dispatching orders, customer service response rate will be slightly lowered.  Please have patience and understanding during this difficult period.

Starry Team 

26/03/2020