Dear customers,
Due to Brexit, customs clearance for international parcels has become increasingly difficult and delivery timeframe has been extended significantly and uncontrollably, resulting in our customers not receiving their orders on time or even been informed that their parcel cannot enter the country after many days of waiting in customs clearance. This situation has seriously affected the shopping experience of our customers and has heavily contradicted the principle of service that we, Starry Mart, aim to provide to our customers.
After an in-depth and comprehensive consideration by our team, with great sadness and heavy hearts, we must announce that we have decided to temporarily stop the international shipping service. It's a great shame that our international customers can no longer taste the culture of Asia, but in the meantime, we want to thank our customers from all around the world who has always support Starry Mart, we hope that in the near future we will be able to connect with our international customer again.
亲爱的客人们，
受英国脱欧的影响，国际包裹清关难度加大且配送周期被延长，导致客人们无法及时收到包裹，甚至在等待多天后被告知包裹无法入境。这种情况严重影响到了客人们的购物体验，与星集市一直以来坚持的服务至上原则相悖。
在经过我们的团队综合考虑后，我们决定暂时停止国际配送服务。为此我们感到抱歉。同时也感谢一直以来支持星集市的来自各个国家的客人们。山水有相逢，希望在不久的将来，我们能够再次与国际客人们联系在一起。
Starry Team
星集市全体
